With the current talent shortage across various industries, many MSPs and businesses are facing intense competition in finding and retaining talent. Worst case, hiring professionals probably have taken a toll on your overall profitability. 

This is where offshoring comes in. If you don’t know what offshore means, it simply is the process of delegating tasks to other countries like the Philippines.  

Known for its cost-effectiveness and sustainable benefits, several businesses have adapted this solution to manage talent shortages and reduce costs.  

In fact, a study has found that 58% of businesses in the US have cited costs as their biggest reason for trying this model, and 78% of companies around the globe are already seeing positive results.  

 If you’re considering offshoring at this point, it can be overwhelming to decide which roles are the best for your business. That’s why we’ve identified some key roles that are commonly offshored and can provide significant benefits for businesses of all sizes. 

     1. IT Support Engineers: The Backbone of Your Service Desk 

Let’s face it: IT support engineers are the backbone of any service desk. They’re the ones who are responsible for troubleshooting and resolving technical issues that arise, and they often work directly with clients to ensure that their IT systems are running smoothly. But with the cost of hiring and training IT support engineers in-house, it can be a strain on your budget. 

By offshoring IT support engineers, you can take advantage of a global pool of talent while keeping costs under control. Offshore support engineers can handle routine tasks, leaving your onshore team to focus on more complex issues.  

 This way, you can maintain high levels of customer service without sacrificing quality or breaking the bank. You can learn more about the benefits of offshoring IT support here. 

     2.Sales Development Representatives: The Key to Driving More Sales into Your Funnel 

When it comes to scaling your business, offshoring Sales Development Representatives (SDRs) is key. They will be responsible for identifying and reaching out to potential customers, qualifying leads, and setting up appointments for your sales team.  

Offshoring SDRs can be an effective way to increase your company’s sales pipeline without stretching your resources too thin. This, in turn, can lead to more sales opportunities and revenue for your business. 

Looking for other roles to offshore for your sales team? Check out our previous blog article. 

     3. Network Administrators: Keeping Your Clients’ Networks Secure 

Network administrators are responsible for managing user accounts, setting up new computers and devices, and troubleshooting network issues. 

 Offshoring network administrators can help your business save money and improve network uptime as they often work around the clock to ensure that your client’s networks are always running smoothly. Additionally, offshoring this role can free up your in-house IT team to focus on more strategic initiatives. 

 Other Roles You Can Offshore 

• Bookkeeper / Accountant 
• Digital Marketing Specialist 
• Admin Assistant 
• Appointment Setter 

 Building your Offshore Team from the get-go 

Aside from identifying the right roles to offshore, you also need to ensure that you have a robust offshoring strategy in place to manage the transition and ensure that offshored teams are integrated smoothly into the business.  

Here are some quick tips: 

• Establish effective communication channels. Communication is key when it comes to working with an offshore team.  

See to it that you conduct regular check-ins with them and make sure that everyone understands the goals and expectations. Always encourage open communication to address any issues or concerns that may arise. 

• Set clear performance metrics. Setting clear performance metrics is crucial to measuring the success of your offshore team. Work with your team to establish specific goals, timelines, and KPIs, and regularly evaluate progress against these metrics. This will help you identify any areas for improvement and ensure that everyone is on the same page. 
• Choose the right partner. Working with the right offshore provider can make all the difference. Look for a reliable partner that has experience working with companies like yours, and that can provide references and case studies to back up their claims.  

TGT has a proven track record of delivering high-quality, cost-effective services for our partners. This is what we’ve been committed to for the past 10 years, and over 150+ partners have already reaped rewards for their business ever since they started working with us.  

Did you find this guide helpful? Book a conversation with us so we can have a more comprehensive discussion in terms of building your own top-notch global team.