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Surprising Benefits of Offshoring Your IT Support Team

Surprising Benefits of Offshoring Your IT Support Team - Techno Global Team

The battle for market shares in the MSP industry is getting fiercer now, and what gives most businesses the fighting chance is expanding the team. 

Even with more new tools coming out that identifies issues in networks and IT infrastructures, the need for people to address and analyze the issues is also a must, and this is where MSPs are losing the fight. 

The IT talent gap is growing, and talent pools are drying up. Expanding your IT support team is not as straightforward as it used to be.  

Here is what is happening now: 

  • Current IT Support/Helpdesk shortage in your location 

In the last couple of years, many IT talents have left their jobs, creating a discrepancy between the demand for staff and the supply of available talents who want to fill those roles.  

Many businesses are slowly reevaluating their processes, and if you haven’t started planning out your strategies yet, now is the time to start doing so.  

  • Skyrocketing salaries can hurt profitability and can directly impact on your bottom line 

In line with the current talent shortage problem in the market, high asking salaries of local candidates can also affect your recruitment processes, especially when you are in dire need to fill staff and are simply left with no choice.  

  • Mismatch in IT and Soft Skills 

Even if there are applicants, chances are they are not a good fit for your company’s needs. One of the things that businesses don’t really pay attention to when finding IT talent is soft skills and personality. Not having the right personality that fits your company’s culture can bring a string of negative consequences.  

Building a Dynamic Team, the Efficient Way 

If you’re planning to hire more people to grow your business, it’s time to start looking outside your local community or across the globe.  

Offshoring can help you fill positions quickly and the best thing about it is you can do it with significantly lower overhead costs—something many businesses are finding attractive these days. 

Offshoring is probably not a word that is new to you. But what exactly is it? We go over the benefits of offshoring your IT support team and how you can use it to your benefit. 

Key Benefits of building an IT Offshore Team 

  • A wide selection of candidates 

For over a decade, TGT has helped many MSPs and businesses around the world connect with global IT talent and achieve growth. We have a wide selection of highly skilled professionals, so you can find every role you need in growing your team.  

  • Lower overhead costs  

Offshore locations like the Philippines have a much lower labor cost as compared to Australia and the US. You can save up to 70% of your business costs, giving you more opportunity for growth and increased profit margins.  

  • Skill up your onshore team  

With offshoring, you can upskill your onshore team. While the offshore team take on the grunt work, your onshore team can focus on key tasks or have more time to upskill themselves. 

  • Find candidates that are skilled and customer-focused 

If tapping into the Philippine talent pool, along with lower overhead costs, you don’t have to worry about compromised quality because there are many qualified and skilled Filipino workers maturing into their IT career every year. 

As a side note, Filipinos have one of the highest English proficiencies among the Southeastern Asian countries.  Filipinos are also known for their customer-orientation. 

The current market is consistently moving forward in time, and only a few can keep up with the tides of change.  

Discover how we easy it is to build an IT offshore team. Have a conversation with us. 

And since we have over a decade of experience building teams for MSPs and a lineage of more than 28 years in the ICT space, TGT understands the value of finding the right talent and growing them to be continuously aligned to your business needs. 

Get in touch with us today to learn more.  

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